Privacy Policy

HERITAGE CREST PUBLISHING

PRIVACY POLICY

At Heritage Crest Publishing, we care about the trust that our authors, clients, customers and website visitors have in us. We want to make sure that we respect your privacy and handle your information with a lot of care.

This Privacy Policy is here to explain how we collect, use, store and disclose information when you visit our website get in touch with us ask for information or a consultation buy or use our services send us a manuscript or other project materials talk to our team or do anything with Heritage Crest Publishing.

When you use our website or give us any required information, it is implied that you understand what we do with the data as described in this Privacy Policy. We believe it is an idea to check this page every now and then because we might update our policy if we change our services, technology, business practices or if the rules change.

1. INFORMATION WE COLLECT

The information we collect from you depends on what you ask for and how you interact with Heritage Crest Publishing.

Personal Information

When you get in touch with Heritage Crest Publishing ask for our services or talk to us we may collect information, like your name and other details that're personal to you.

• Name
• Email address
• Telephone or mobile number
• Mailing or billing address
• Company or organization name, where applicable
• Preferred method of communication
• Other contact information you choose to provide

Publishing and Project Information

When you work with Heritage Crest Publishing, we may receive and maintain information necessary to manage and complete your publishing project. This may include:

• Manuscripts and written works
• Book titles and descriptions
• Author biographies and photographs
• Artwork and illustrations
• Cover-design materials
• Editing and writing instructions
• Publishing preferences
• Book metadata and ISBN-related information
• Formatting requirements
• Marketing and author-branding materials
• Website and audiobook materials
• Project correspondence
• Revisions and feedback
• Approvals and deliverables
• Other information required to provide the services you request

We understand that your manuscript and other creative materials may be unpublished and confidential. We therefore treat information relating to your project with appropriate care and confidentiality.

Transaction Information

If you purchase our services, we may maintain information relating to your order, including services purchased, invoices, transaction dates, payment status, billing information, refunds, payment disputes, and chargebacks.

Payment-card information may be processed through independent payment providers. Heritage Crest Publishing does not authorize its representatives to request complete payment-card credentials, CVV or security codes, online banking passwords, or similar sensitive credentials through ordinary email, SMS, or messaging applications.

Website and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser and device information, operating system, referring page, pages visited, approximate location, date and time of visits, website interactions, cookie identifiers, analytics information, and advertising identifiers.

2. HOW WE COLLECT AND USE YOUR INFORMATION

We collect information in different ways so that we can provide the services you request, communicate with you, manage your projects, and improve the experience we provide.

We may collect information when you:

• Submit an inquiry or contact form
• Request a consultation or quotation
• Purchase our services
• Submit a manuscript or project materials
• Communicate with us by telephone, email, SMS, or messaging applications
• Request customer support
• Subscribe to our communications
• Provide feedback or approve project work
• Submit a refund request
• Browse or interact with our website

We may also receive information from service providers and business partners that support our operations, including payment processors, hosting providers, publishing and distribution platforms, analytics providers, advertising platforms, email and telecommunications providers, customer-management systems, and other authorized vendors.

We may use your information to:

Provide and manage our services
We use information to help us answer your questions set up meetings, make quotes, process orders, manage book projects, review manuscripts and provide services like writing, editing and checking for mistakes. We also use information to format books, design book covers make illustrations, distribution, author website, marketing, branding, and audiobook services.

Communicate with you
We may get in touch with you for consultations, appointments, orders, payments, invoices, project requirements, progress, revisions, approvals, deliverables, customer support, account matters, and other matters relating to your services.

Improve our website and services
We are always in the process of improving our website and services better and we use certain information to see how people use our website make it work better, optimize our services, fix technical problems to improve marketing and advertising and try to make sure you have a good experience with us.

Protect our business and customers
We have to protect our business and our customers. We use information to make sure transactions are real, stop people from cheating, detect activity that looks suspicious keep accounts and systems safe look into problems, with payments make sure people follow the rules and protect Heritage Crest Publishing, our customers, authors and service providers.

Maintain business records
We may process information for accounting, tax, invoicing, contract administration, project records, dispute management, internal compliance, and other legitimate business purposes.

3. HOW WE SHARE INFORMATION

We don't sell your personal information in the traditional sense of trading customer information for money.

However, we may share relevant information with trusted service providers and other authorized parties to provide our services and operate our business.

These may include:

• Payment and financial service providers
• Website and hosting providers
• Cloud-storage providers
• Email and telecommunications providers
• Customer-management platforms
• Analytics and cybersecurity providers
• Publishing and distribution platforms
• Printing providers
• Editors and proofreaders
• Ghostwriters
• Designers, illustrators, and formatters
• Project and production personnel
• Marketing and advertising providers
• Professional advisers
• Other vendors who assist us in providing our services

We seek to limit the information shared with these parties to what is appropriate for the service or business function they perform.

We may also disclose information where required or permitted by law, including in response to valid legal process, governmental requests, suspected fraud, payment disputes, legal claims, or circumstances involving the protection of our rights, property, systems, or the safety of individuals.

4. CONFIDENTIALITY OF MANUSCRIPTS AND PROJECT MATERIALS

Your work is important to us.

Manuscripts, unpublished books, original ideas, artwork, illustrations, author information and other materials submitted to Heritage Crest Publishing may contain valuable and confidential information.

We take reasonable steps designed to protect such information and to limit access to it to those persons with a need to know so that they can perform their assigned responsibilities.

Depending on your project, this may include authorized:

• Ghostwriters
• Editors
• Proofreaders
• Designers
• Illustrators
• Formatters
• Project managers
• Publishing and production personnel
• Marketing personnel
• Contractors
• Service providers

Where appropriate, personnel and service providers may be subject to confidentiality obligations, Non-Disclosure Agreements (NDAs), or other contractual safeguards.

Heritage Crest Publishing does not intend to sell unpublished client manuscripts or confidential creative works to unrelated third parties.

5. GLOBAL SERVICE AND PRODUCTION

Heritage Crest Publishing may work with authorized employees, contractors, production personnel, editors, designers, project managers, and service providers located in different countries or regions.

For this reason, your project may be processed through an authorized production or service center located outside your country or region where this is necessary to provide the services you have requested.

This may involve manuscripts, design files, formatting materials, project instructions, author information, marketing materials, or other information required to complete your project.

We seek to ensure that individuals who have access to project information handle it appropriately and maintain the confidentiality expected of their role.

The use of international service or production teams does not change your contractual relationship with Heritage Crest Publishing.

6. COMMUNICATIONS: EMAIL AND SMS

We may communicate with you by email, SMS, telephone, or other communication channels where appropriate.

Email

If you subscribe to promotional email communications, we may send information about our publishing services, promotions, offers, publishing resources, company updates, and other relevant communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting: info@heritagecrestpublishing.com

Unsubscribing from promotional communications does not prevent us from contacting you about an existing project, transaction, payment, deliverable, customer-support matter, security issue, or other necessary service-related matter.

SMS

Where you have opted in to receive SMS communications, we may use your telephone number to provide information relating to consultations, appointments, customer support, projects, revisions, publishing updates, account matters, and, where appropriately authorized, promotional communications.

Consent to receive marketing SMS communications is not a condition of purchasing our services.

Message frequency may vary, and message and data rates may apply.

To stop receiving applicable SMS messages, reply:

STOP

For assistance, reply:

HELP

or contact: info@heritagecrestpublishing.com

Mobile information and SMS consent information will not be sold or shared with unrelated third parties for their own independent marketing purposes. Such information may be shared with telecommunications carriers, messaging platforms, technical providers, customer-management systems, and other authorized vendors where necessary to operate and support our messaging services.

7. COOKIES, ANALYTICS, AND ADVERTISING

Our website may use cookies and similar technologies, including pixels, tags, website logs, analytics tools, and advertising technologies.

These technologies help us operate our website, remember preferences, understand how visitors use our services, analyze website traffic, measure performance, improve our services, and evaluate the effectiveness of our marketing.

Depending on the technologies in use, information may include IP addresses, cookie identifiers, browser and device information, referral information, website interactions, and advertising identifiers.

Some cookies are necessary for website functionality, while others may be provided by analytics or advertising services.

You may be able to manage certain cookies through your browser settings or other privacy controls available on our website.

Where applicable law provides a right to opt out of targeted advertising or other qualifying processing activities, we will honor eligible requests in accordance with the applicable requirements.

8. DATA SECURITY AND PAYMENT PROTECTION

We take appropriate measures to protect personal information and confidential project materials from unauthorized access, disclosure, loss, misuse, alteration, or destruction.

These measures may include administrative, technical, and organizational safeguards appropriate to the nature of the information we handle.

However, no internet transmission, electronic communication, website, cloud service, or storage system can be guaranteed to be completely secure.

For your protection, we do not authorize our representatives to request complete payment-card information, CVV/security codes, online banking passwords, or similar authentication credentials through ordinary email or SMS.

If you receive a suspicious request claiming to come from Heritage Crest Publishing, please contact us directly at: info@heritagecrestpublishing.com

Where payments are processed through independent third-party providers, their own privacy and security practices may also apply.

9. DATA RETENTION AND INTERNATIONAL PROCESSING

We retain personal and project information for as long as necessary to provide our services, maintain our relationship with you, fulfill contractual and business obligations, maintain appropriate records, resolve disputes, prevent fraud, and comply with applicable requirements.

Different categories of information may be retained for different periods depending on their purpose and nature.

When information is no longer required, it may be deleted, anonymized, archived, or securely disposed of as appropriate.

Because we may work with service providers and production teams in different countries, information may also be processed or stored outside the jurisdiction in which it was originally collected.

Where appropriate, authorized personnel and service providers may be subject to confidentiality obligations, NDAs, and other contractual safeguards.

10. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to the processing of your information, you may have certain rights concerning your personal information.

These may include the right to:

• Access certain personal information we hold about you
• Correct inaccurate information
• Request deletion of certain information
• Obtain a portable copy of certain information
• Request information about how your personal information is used
• Opt out of certain targeted advertising
• Opt out of certain qualifying sales or profiling
• Appeal certain decisions concerning a privacy request

The availability of these rights depends on the applicable law and any relevant exceptions.

Colorado Privacy Rights

Where the Colorado Privacy Act applies to Heritage Crest Publishing and a particular processing activity, eligible Colorado residents may have rights relating to access, correction, deletion, portability, and certain opt-out choices, including choices concerning targeted advertising, qualifying sales, and certain profiling.

Where required by applicable law, Heritage Crest Publishing will recognize applicable universal opt-out mechanisms, including Global Privacy Control (GPC).

Making a Privacy Request

To ask a question or submit a privacy request, contact: info@heritagecrestpublishing.com

We may request reasonable information to verify your identity before processing certain requests. This helps ensure that personal information is not disclosed, changed, or deleted at the request of an unauthorized person.

Where permitted by law, an authorized agent may submit a request on your behalf.

We will respond to qualifying requests within the timeframe required by applicable law.

Where applicable law prohibits discrimination for exercising privacy rights, we will not unlawfully discriminate against individuals for exercising those rights.

11. CHILDREN'S PRIVACY, THIRD-PARTY WEBSITES, AND AI TECHNOLOGIES

Children's Privacy

Our website and services are intended primarily for adults.

We do not knowingly seek to collect personal information online from children under 13 without appropriate authorization where required by applicable law.

If you believe a child has provided personal information to Heritage Crest Publishing, please contact: info@heritagecrestpublishing.com

Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We do not control the privacy or security practices of independent third parties. When you visit another company's website or use its services, we encourage you to review its privacy policy and applicable terms.

Artificial Intelligence and Automated Technologies

Certain software and tools used in our business may include artificial-intelligence or automated functionality.

Such technologies may support activities including business productivity, research, analytics, security, design, editing, and other operational processes.

Heritage Crest Publishing seeks to use such technologies responsibly and in a manner consistent with our contractual, confidentiality, privacy, and security responsibilities.

We do not intend to knowingly disclose confidential client manuscripts to publicly available AI systems for model training where doing so would conflict with our contractual confidentiality commitments.

12. PROFESSIONAL ALIASES AND BUSINESS INFORMATION

Heritage Crest Publishing may have representatives, account managers, project managers, contractors, or service professionals working across different locations, departments, regions, cultures, and time zones.

In certain circumstances, a representative may communicate with you using a professional alias, preferred business name, or other professional name.

This may help us maintain continuity of service, provide a consistent point of contact, support representative privacy, and manage internal staffing changes.

The use of a professional name does not change the identity of the business with which you have contracted. Customers purchasing Heritage Crest Publishing services are contracting with Heritage Crest Publishing regardless of the professional name used by an individual representative.

Professional aliases are not intended to misrepresent the identity of Heritage Crest Publishing, falsely represent qualifications, conceal material information about our services, or mislead customers about the business responsible for providing those services.

If you have concerns about a person claiming to represent Heritage Crest Publishing, please contact us directly at: info@heritagecrestpublishing.com

If Heritage Crest Publishing becomes involved in a merger, acquisition, restructuring, financing, reorganization, sale of assets, bankruptcy proceeding, or similar business transaction, personal information may be transferred or disclosed as necessary in connection with that transaction and in accordance with applicable requirements.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, website functionality, communications, security measures, service providers, production processes, or applicable legal requirements.

The current version of this Privacy Policy will be available on our website.

We encourage you to review this page periodically so that you remain informed about our privacy practices.

Where appropriate, the "Last Updated" date at the beginning of this Privacy Policy will indicate when the policy was most recently revised.

Where a particular change requires additional notice or consent, we will provide such notice or obtain such consent as required.

14. CONTACT US

If you have any questions about this Privacy Policy, our privacy practices, your personal information, SMS or email communications, or the confidentiality of your publishing project, please contact us.

HERITAGE CREST PUBLISHING
1500 N Grant St, Denver, CO, 80203

Email: info@heritagecrestpublishing.com

Website: heritagecrestpublishing.com